CV

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Eric Baes, MSc, PMP

Personalia                                                                                           

Profile                                                                                                 

Proven Senior Project Manager (20 years experience), including Program/Change Management. Transitioned after early technical software solutions career (10 years experience).

Eric is a pragmatic results-oriented leader with a solid track record via successful stakeholder engagement and teams coaching, including agile adoption/transformation. He has worked in SMEs up to large multicultural/international virtual matrix environments, and is well-versed in both traditional and lean/agile leadership/management approaches, supported by additional certification. Until now, he has managed moderately sized initiatives (up to 5 Mio EUR, 50 team members, 24 months), in parallel.

Eric loves creative problem solving amidst structural/organizational digital transformation uncertainty. He welcomes complex change related challenges, including troubled program/project recovery.

Eric has worked in various business domains for companies Acerta, Agfa, AHOVOKS, Antwerp University Hospital, Belgian Gendarmerie, Belgian Post Group, Emakina, FOD BOSA, ING, Inno.com, KBC Insurance, Landsbond der CM, Mediahuis (Corelio), Ordina (Denkart), Proximus, PSA Antwerp, Smals, Thomson Reuters (AKTOR), Toyota Motor Europe, Volvo IT, and YPTO. (References available upon request.)

Certification                                                                                         

Education                                                                                            

Languages                                                                                           

Experience                                                                             

2022 - now: AHOVOKS
Context: High-profile e-inclusion ‘EDUSPRONG’ program, aimed at adult education towards lifelong learning in Flanders.

• As Senior Project Manager on the Opleidingskompas project, Eric is performing end-to-end project management, delivering a web application via a major external supplier (incl. its selection near the end of 2022), guiding Flanders citizens and training centers through the available adult educational training offerings.
  
  
  

2021 - 2022: PSA Antwerp
Context: Small project managers team servicing all local business units covering global container handling.

• As Senior Project Manager on the POPAAY ‘Portable Personal Assistant for Absence and Year planning’ project, Eric has performed project recovery and project management, delivering a mobile application for dockers via multiple external suppliers.
  
  
  

• As Senior Project Manager on multiple ‘TRUCK FLOW’ program projects, Eric has performed project recovery and project management, delivering a mobile application for truckers and applications landscape integrations via multiple other external suppliers.
  
  
  

2019 - 2021: YPTO
Context: High-profile ‘SPRITE’ and ‘PROCESS’ transformation programs, covering Infrabel hosted applications migration, and the process-driven organisation, respectively. Large project managers team servicing all NMBS business units. Primarily working with the major external (India based) supplier.

• As Senior Project Manager on the eLogbook project for customer NMBS Train Maintenance, Eric has performed end-to-end project management, delivering a mobile application replacing paper-based train damage notifications.
  
  
  

• As Senior Project Manager on the PROCESS/OTRS2ServiceNow project, Eric has performed project recovery, project and change management, incrementally migrating (mostly YPTO) OTRS end-users towards a future-proof Service Now ITSM service model implementation.
  
  
  

• As Senior Project Manager on multiple ‘SPRITE’ program projects, mostly for customer NMBS Marketing & Sales, Eric has performed end-to-end project and crisis management, delivering 25 application migrations via the external supplier, keeping a fully transparent (particularly train stations) end-user experience.
  
  
  

2018 - 2019: FOD BOSA
Context: Federal DT ‘Digital Transformation’ organization, supporting other government administrations.

• As Senior Project Manager and Scrum Master on the PAL ‘Privacy Audit Logging’ (government services GDPR compliance) project, Eric has performed project recovery and project management, delivering a Minimal Viable Product for personal data access storage/retrieval.
  
  
  

• As Senior Project Manager on the MHCP ‘Migratie Hitachi Content Platform’ (multi-site data center relocation) project, Eric has performed project recovery and project management, delivering the target infrastructure before hosting agreement expiration via multiple external suppliers.
  
  
  

• Eric has performed program and change management activities (during program identification/definition) on the SDGR ‘Single Digital Gateway Regulation’ program, covering European Single Market cross-border administrative simplification, bringing change awareness to multiple government administrations.
  
  
  

2017 - 2018: Acerta
Context: High-profile internal NLM ‘Nieuwe LoonMotor’ transformation program, covering the full payroll management process (core business).

• As Senior Project Manager on the NLM/Basiscomponenten project, Eric has performed project and change management, transforming the project team into an agile setup.
  
  
  

• As Senior Project Manager on the NLM/DPP ‘Dileoz Payment Platform’ project, Eric has performed project recovery and change management, initiating external supplier related NLM core projects transformation into a scaled agile setup.
  
  
  

2016 - 2016: JBridge
Context: Internal product development for the mind sports community.

• As Application Architect/Developer on the ‘Magic Brew’ product, Eric has performed end-to-end product development, knowledge engineering and decision support system implementation.
  
  
  

2015 - 2015: Landsbond der CM
Context: High-profile internal MPU ‘Master Plan Uitkeringen’ transformation program, covering the full health insurance allowances process (core business).

• As Program Office Manager, Eric has performed program management activities, setting up a PSO Program Support Office focusing on human resources, cost, schedule, and quality assurance governance aspects via PSO members training (serving 100+ program members).
  
  
  

• As Senior Project Manager on the MPU/NGAO ‘Nieuw Getuigschrift ArbeidsOngeschiktheid’ project, Eric has performed project and change management, transforming the project team into an agile setup.
  
  
  

2011 - 2014: Volvo IT
Context: Large project managers team servicing all Volvo Group business units. International/multicultural setting, primarily working with people from (Belgium,) Brazil, China, France, Germany, India, Japan, Poland, South-Korea, Sweden, and USA. Complex virtual matrix environment.

• As Senior Project Manager on the high-profile OPIUM ‘Oracle Powercenter Infrastructure Upgrade/Migration’ (Business Intelligence hardware/software platform replacement) project for customer Volvo IT, Eric has performed project recovery, project, change, and crisis management, transforming low morale and moving targets into productive cooperation via a shared quality setup, and delivering the new platform (incl. reworked BI applications and rewired data streams) for a fully transparent end-user experience (all Volvo Group business units).
  
  
  

• As Senior Project Manager on the PD ESE ‘Product Development Enterprise Search Engine’ project for customer Volvo Trucks, Eric has performed end-to-end project and change management, transforming the remote core team into an agile setup via Scrum Master/Product Owner coaching, and delivering the new search engine via frequent source systems’ end-users feedback.
  
  
  

• As Senior Project Manager on the DAMS ‘Digital Asset Management System’ project for customer Volvo Construction Equipment, Eric has performed project management, until premature project halt at the first concept study gate (due to corporate policy change).
  
  
  

• Eric has performed program management activities (incl. Project Managers coaching) on the PDS ‘Parts Development System’ program for customer Volvo Construction Equipment, covering parts suppliers quality/pricing. As Senior Project Manager on both the PDS/APQP ‘Advanced Product Quality Planning’ and PDS/RFQ ‘Request For Quotation’ projects, Eric has performed end-to-end project and change management, delivering both SAP implementations of the new parts suppliers quality process and parts pricing process globalization via intensive key-user acceptance testing and training.
  
  
  

• Eric has performed program management activities (incl. Project Managers coaching) on the SICA 4 MARKET program for customer Volvo Trucks, covering truck sales/cost process enhancements and complex applications landscape reduction. As Senior Project Manager on both the SICA 4 MARKET/EM ‘European Market’ and SICA 4 MARKET/SAM ‘South-American Market’ projects, Eric has performed project recovery and project management, delivering the core EM solution and developing the SAM solution alignment via an elaborate incremental sub-solutions approach.
  
  
  

• As Senior Project Manager on the ESPO ‘Embedded Software Process Organization’ (Business Intelligence) project for customer Volvo Trucks, Eric has performed project recovery and project management, until premature project halt at the first concept study gate (due to strategic project de-prioritization).
  
  
  

2010 - 2011: Mediahuis (Corelio)
Context: Leading the Online Channels supporting IT unit, covering digital newspaper publishing (core business). Direct CIO report.

• As Senior Project Manager on the high-profile Unicorn project, Eric has performed project and change management, transforming the team into a scaled agile setup via Scrum Masters/Product Owners coaching, and delivering multiple releases of the digital publishing platform.
  
  
  

• As Service Delivery Manager on the Online Channels portfolio (affiliated websites, marketing campaigns, web shops, etc.), Eric has performed service delivery management delivering enhancements via multiple external suppliers.
  
  
  

2010 - 2010: ING
Context: High-profile internal ‘K2’ program within the Retail Channels department, covering electronic banking enhancements (core business). Complex matrix environment.

• As Senior Project Manager on the K2/HBOL-EHS ‘Home’Bank Online - Extended History & Search’ project, Eric has performed Initiation Phase project management, delivering an approved PRINCE2 PID/PMP via team leaders integration and external supplier proposal facilitation.
  
  
  

2009 - 2009: Emakina
Context: High-profile digital marketing/advertising program for Truvo customer, covering self-advertising within European directory and local search services.

• As Scrum Master on the TRUVO/SSLS ‘Self Serve Landing Site’ project, Eric has performed agile project management, delivering multiple releases of the new search engine optimized self-advertising platform.
  
  
  

2007 - 2008: Toyota Motor Europe
Context: Supporting IT unit for the Purchasing department. International/multicultural setting, primarily working with people from (Belgium,) Poland, Turkey, and United Kingdom. Strong ‘Toyota Way’ management culture.

• As Project Manager and Business Analyst on the SPS ‘Supplier Performance System’ project, Eric has performed project management and requirements/test engineering, delivering the necessary Business Intelligence improvements enabling Purchasing department focus on parts suppliers quality.
  
  
  

• As Project Manager and Business Analyst on the EPO ‘Electronic Purchase Order’ project, Eric has performed end-to-end project management and requirements/test engineering, delivering the new web-enabled parts price agreement process between the Purchasing department and its parts suppliers.
  
  
  

2004 - 2006: Belgian Post Group
Context: Internal e-HR ‘PGASE’ transformation program, covering postal service definition up to paycheck generation.

• As Project Leader, Business Analyst, and Application Architect/Developer on the PGASE/CR ‘Calculation Rules’ project, Eric has performed end-to-end project and change management, complex payroll calculation knowledge engineering and expert system implementation, embedding the resulting engine in operational PGASE context, and transforming the Subject Matter Experts/Trainers via intensive knowledge engineering involvement, train-the-trainer training, and end-user training support.
  
  
  

• As Business Analyst on several other PGASE projects, Eric has performed mainly business process re-engineering.
  
  
  

2003 - 2003: Smals
Context: High-profile e-Government DMFA ‘Multi-Functional Declaration’ program for National Social Security Office customer, covering mainly complex data processing.

• As Project Leader on the DMFA/SPI ‘Software Process Improvement’ project, Eric has performed end-to-end project and change management, transforming the DMFA software engineering culture via methods/tools standardization/training (serving 40+ software engineers).
  
  
  

2002 - 2003: Agfa

• Application Architect/Developer on the Delano (online print project management) project.

2001 - 2001: Inno.com

• Application Architect/Developer on various customer projects.

2001 - 2001: KBC Insurance

• Application Tester on the Casa (insurance contract management) project.

2000 - 2001: Proximus

• Application Architect/Developer on the VPN (mobile configuration provisioning) and ProxiGate (customer information management) projects.

1999 - 1999: Thomson Reuters (AKTOR)

• Application Developer on various (intellectual property infringement detection) customer projects.

1993 - 1999: Ordina (Denkart)

• Project Leader and Application Architect/Developer on the Wingspan (user interface emulation), Steno (cross-compiler programming language), ViaNova Wang (legacy to open systems migration), and reSource (Y2K software code mining) products, and various (legacy to open systems migration) customer projects.

1993 - 1993: Antwerp University Hospital

• Application Developer on the hospital administration automation project.

1992 - 1992: Belgian Gendarmerie

• Application Developer on the recruitment service automation project.